Frequently Asked Questions

Your apartment is like-brand new and ready for you! We conduct multiple walk-throughs and complete a pre-move in checklist to ensure your new home is ready. It typically takes 5 to 7 days to paint, clean, and prepare your apartment for move-in. Carpet and flooring are evaluated for cleaning or replacement. Appliances and plumbing fixtures are inspected and thoroughly cleaned. We will ensure the apartment is in like-new condition for your move-in day! We complete a full inspection of the vacated apartment home to determine what, in addition to the standard turnkey process, might be needed to bring the space to full readiness for new occupancy. The apartment will always be painted, cleaned, and 'punched' (bulbs/filters/locks changed, appliances checked). Additional items may include repairs or replacements to sheetrock, flooring, appliances, or fixtures as needed.

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies.

Maintenance staff will enter the home during scheduled hours with proper notice. For emergencies, entry will be made within immediate notification.

Contact the leasing office for assistance or place a work order through our resident portal. Most requests are completed within 24 hours.

If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.

Contact our office and it will direct you to our emergency maintenance line.

Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.

Guests are always welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period of time.

Smoking is generally not allowed at our community. Please contact our leasing office for further details.

Our resident referral program offers incentives for referring new residents to our community. Please contact the leasing office for further details.

Yes, transfers to another home in the community are allowed. To get started, submit a transfer request to our team. A walk through of your current home will need to be coordinated with a team member and your account must be satisfied. If there are any issues with the condition of the current home or the account, the transfer request may not be approved. You will need to submit a new application and proof of income documentation to verify your income meets the requirement for the new home. You will have to submit a written notice to vacate and sign the transfer agreement. There may be fees involved, such as a transfer fee, a new security deposit, and pet fees (if applicable). Upon approval, a new lease will be signed. Please be advised that transfers to the same floor plan are not allowed

Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal. Please include details and any evidence to help us address the issue.

Report suspicious activity to the leasing office or local authorities. If you see something usual, please do not hesitate to contact our team or the police.

The new leaseholder will have to submit an application and pay the application fee. The application will be processed and must meet the community’s credit, criminal background, and income requirements. Upon approval by the community manager, a new lease will be signed with all the lease holders. Please make sure the renter’s insurance policy is updated to reflect the change.

To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own. If so, all current leaseholders will need to sign the Roommate Release Agreement in person, or have it notarized if it cannot be signed in person. The vacating resident must turn in all keys, cards, remotes, etc. to management. A new lease will need to be signed. Please make sure the renter’s insurance policy is updated to reflect the change.

About 75-90 days before the lease end date, the resident will receive renewal offer letters from management. Review the offer, sign the new lease, and update any details. We are here to help if you have any questions or wish to discuss the offer.

Our community does not allow subleasing

We’re sorry to see you go and have valued your residency. If there is anything we can do to continue your residency, we'd love to hear from you and encourage you to contact the leasing office. In most cases, a 60-day written notice is required. Residents must provide a forwarding address and coordinate a move-out inspection. Any changes to the notice must be done in writing and communicated to the leasing office immediately.

When you’re ready to move out, provide us with notice and we will schedule a pre-move out inspection. This helps identify any potential charges and let you fix any issues. On move-out day, return fobs and/or keys to complete the process.

Early lease termination is subject to specific conditions and fees. Please review the lease agreement or contact the leasing office for further details on potential penalties.

Security deposits are refundable, subject to the condition of the home at the time of the move out and any applicable deductions for damages or unpaid rent. A move-out inspection will determine the final refund amount.

Submit your Concern: Use the Resident Portal, email, call, or visit the leasing office. Provide Details: Share detailed information about your concern to help us address it effectively. Review and Resolution: We will review your concern and work to resolve it quickly, keeping you updated on progress. Follow-Up: We will follow up to ensure everything's resolved to your satisfaction.

We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life. Make sure to follow us on social media or contact the leasing office on upcoming events and ways to get involved.

Yes, residents must have an active renter's insurance policy at all times.

If your application is denied, our leasing team will notify you and provide information regarding the reason for the decision, when permitted by law and our screening policies. Application decisions are based on our community's rental criteria, which may include factors such as credit history, rental history, income verification, criminal background screening, and other qualifying requirements. If your application is denied, you may have the right to obtain a copy of your consumer report and dispute any inaccurate information with the screening agency, if applicable. Our leasing office will provide the screening company's contact information as required. If you have questions about your application status or would like to discuss other housing options, please contact our leasing office. We're happy to answer your questions and help you explore available alternatives whenever possible.

Yes, RAM works with a security deposit bond provider called The Guarantors, that in some cases can help you get approved when your application is initially not approved.

Yes, RAM works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibiilty in your day-to-day life.

Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

The Resident Portal can be set up by clicking on the resident link on the community website. Once there, simply follow the instructions to register the account. For any issues, please contact the leasing office

Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.

Download the RentCafe Resident App from the App Store (iOS) or the Google Play Store (Android). Search for “Rent Café Resident” to install and manage your account on the go.

Pay Rent: Make one-time payments or set up automatic payments. Submit Maintenance Requests: Report issues and track requests. Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature. View Lease Information: Access your lease documents and details. Update Personal Info: Change contact details, update emergency contacts, and more.

When completing the application, you will be asked to provide the following: Personal Information including full name (s), current address, contact information, Social Security Number, and driver’s license number. Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information. Employment and Income Information: Information about your current employment including the employer’s name and contact information, proof of income documentation to verify your monthly income. Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency. Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate. Pet Information: Pet name, breed, color, age, and weight of all pet(s)s or service/emotional support animal(s) that will be living in the home.

Income: Please verify with the leasing office what the community’s income requirement is. Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts. Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior. Verification: We will conduct an identity verification, credit, and criminal background screening.

All adults, 18 and older, who will be residing in the home will need to complete an application.

Guarantors may be accepted for applicants who do not meet the income requirements. If accepted, Guarantors must complete an application and pay the application fee, must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID. Additionally, the community may work with The Guarantors, a surety bond program, to provide support for applicants.

We offer a range of flexible lease term options, including but not limited to 6-month, 12-month, and 15-month leases. Pricing varies based on the chosen lease term and specific move-in date. Please contact the leasing office for further information.

All move-in funds should be paid with a cashier’s check, made out to the community.

Rent covers the cost of your home. Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider. Additionally, there may be other monthly fees or services billed alongside the rent. Please contact the leasing office for further details.

Generally, an application can be approved in 24-72 hours after receiving application and employment verification.

The easiest way to provide your rent payment is through the resident portal (www.rentcafe.com), but we do also accept payments in the leasing office. Rent is due on the 1st of each month.

Yes, late fees apply if rent is not paid by the due date stated in the lease agreement.

Our community is pre-wired for Internet and cable. Contact leasing center for details

You will need to provide a valid government issued ID and Proof of Income.

You can complete your application online through the Greystone Summit Forsyth leasing website or by visiting our leasing office for assistance. Our team is happy to help guide you through the application process and answer any questions you may have. The application fee is $50 per applicant. Each person who will be living in the apartment and is required to apply must complete an application and meet the community’s rental criteria. To begin your application or learn more about available apartment homes, please contact our leasing office. We look forward to helping you find your new home at Greystone Summit Forsyth! https://greystoneproperties.net

Yes! Greystone Summit Forsyth offers convenient on-site parking for residents and their guests. Our community is designed to make coming and going easy, with ample surface parking located throughout the property and close to each apartment building. Residents enjoy the convenience of parking just steps from their homes, making daily errands, grocery trips, and unloading belongings simple and stress-free. Guest parking is also available in designated areas for visitors. For current information about parking policies, reserved parking options, or any applicable fees, please contact our leasing office. Our team will be happy to answer your questions and help you find the parking option that best fits your needs.

Greystone Summit Forsyth offers a wide range of amenities designed to enhance your lifestyle and provide comfort, convenience, and recreation for every resident. Community amenities include: Resort-style swimming pool 24-hour fitness center with modern equipment Resident clubhouse Media room Dog park Playground Car care center Beautifully landscaped grounds with walking areas Professional on-site management and maintenance Ample resident and guest parking Convenient access to GA-400, shopping, dining, and major employers Our spacious one-, two-, and three-bedroom apartment homes also feature thoughtfully designed floor plans with modern finishes, providing the perfect place to relax and feel at home. Whether you're working out in the fitness center, spending time by the pool, enjoying the dog park with your pet, or gathering with friends in the clubhouse, Greystone Summit Forsyth offers the amenities and conveniences that make everyday living exceptional.

Yes! Greystone Summit Forsyth is a pet-friendly community, and we welcome your furry companions. Residents may have up to two pets per apartment home. Our community features a convenient on-site dog park where your pets can exercise and socialize, along with beautifully landscaped green spaces perfect for daily walks. Breed restrictions and pet fees may apply. For the most up-to-date information regarding pet policies, weight limits, fees, and restricted breeds, please contact our leasing office. Our team will be happy to answer your questions and help you find the perfect home for you and your pets.

Greystone Summit Forsyth apartments come equipped with a full suite of standard appliances designed to make everyday living convenient and comfortable. Standard apartment features include: Refrigerator Electric range and oven Built-in microwave Dishwasher Garbage disposal Central heating and air conditioning Select apartment homes may also include upgraded finishes and features. Contact our leasing office for details about the specific features and finishes available in your preferred floor plan. At Greystone Summit Forsyth, you'll enjoy a move-in-ready apartment home with the essential appliances and modern conveniences you need to feel right at home.

No, our community does not offer furnished apartments.

Greystone Summit Forsyth offers a variety of community amenities for residents to enjoy throughout the week. Amenity hours are designed to provide convenient access while maintaining a comfortable living environment for all residents. Current amenity hours are: 24-Hour Fitness Center: Open 24 hours a day, 7 days a week with resident key fob access. Resort-Style Swimming Pool: Open daily during the pool season from 10:00 AM to 10:00 PM. Clubhouse: Open during leasing office hours. Media Room: Available during leasing office hours or by reservation, if applicable. Dog Park: Open daily for resident use. Playground: Open daily. Car Care Center: Available daily for residents. Amenity hours may be adjusted due to holidays, weather conditions, maintenance, or community events. Please contact the leasing office for the most current hours and community policies.

Parking is available. One car per apartment can park in front of each building, with overflow/extra parking located further away from the front of the building.

Greystone Summit Forsyth is conveniently located near major roadways that make commuting throughout the area easy and convenient. Residents have quick access to GA-400, providing direct routes to nearby employment centers, shopping, dining, and entertainment destinations. While Cumming primarily relies on personal transportation, rideshare services and local transportation options are available throughout the area. The community’s convenient location makes it easy for residents to travel to nearby cities, including Alpharetta, Johns Creek, and the greater Atlanta area. For residents who commute to work, school, or local attractions, Greystone Summit Forsyth offers the convenience of being close to major highways while enjoying the comfort of a suburban community.

Greystone Summit Forsyth is located in the highly regarded Forsyth County Schools district, one of the top-rated school systems in Georgia. Residents benefit from access to quality educational opportunities, dedicated teachers, and a strong commitment to student success. Forsyth County School District / www.forsyth.k12.ga.us

Greystone Summit Forsyth is conveniently located near a variety of shopping, dining, and entertainment options in Cumming and the surrounding Forsyth County area. Nearby shopping destinations include: The Collection at Forsyth – A popular open-air shopping destination featuring retail stores, restaurants, services, and entertainment. Halcyon – A vibrant destination with unique shops, restaurants, events, and outdoor gathering spaces. Lakeland Plaza – Convenient local shopping with everyday services and retailers. North Point Mall – A nearby shopping destination offering additional retail, dining, and entertainment options. With easy access to GA-400, residents can quickly reach a wide range of shopping destinations, grocery stores, restaurants, and services while enjoying the convenience of living in Cumming, GA.,Cumming City Center, Sharon Greens Shopping Center,Vickery Village

Greystone Summit Forsyth is conveniently located in Cumming, Georgia, with easy access from major roadways, including GA-400 and nearby local routes. From GA-400: Take GA-400 North toward Cumming. Exit toward Cumming/Buford Highway (U.S. 19). Follow the signs toward the Greystone Summit Forsyth community. Our leasing office is located on-site and our team will be happy to welcome you. Our convenient location places you minutes away from shopping, dining, healthcare, schools, and major employers throughout Forsyth County and the surrounding area. For the most accurate driving directions from your current location, please use your preferred navigation app and search for Greystone Summit Forsyth, Cumming, GA.

Greystone Summit might be known for its modern conveniences and luxury apartments, but when you step outside our community, you’ll also discover everything you need to manage your busy life. Set in a charming residential neighborhood in Cumming, Georgia, our apartments offer easy access to the region’s business centers and a quiet place to retreat at the end of the day. Greystone Summit combines the convenience of living near a large city with the welcoming atmosphere of a quaint community. Plus, living in South Forsyth will make your everyday life easier! With plenty of close by necessities such as banks, grocery stores, schools, shopping, dining, recreation, and the area’s major employers, you and your family will find it’s easy to get where you need to go!

Living at Greystone Summit Forsyth means enjoying the perfect balance of peaceful suburban living and everyday convenience. Nestled in the heart of Cumming, our community offers residents a welcoming atmosphere with beautifully landscaped grounds, spacious apartment homes, and resort-style amenities designed for comfort and relaxation. Just minutes from GA-400, residents enjoy quick access to premier shopping, dining, entertainment, and some of North Georgia's top employers. Spend the afternoon shopping at The Collection at Forsyth, exploring Halcyon, or enjoying the outdoors at Sawnee Mountain Preserve and Lake Lanier. Greystone Summit Forsyth also offers exceptional community amenities, including a resort-style swimming pool, 24-hour fitness center, resident clubhouse, media room, playground, dog park, outdoor fire pit, and car care center. Combined with award-winning schools, a strong sense of community, and an ideal location, it's easy to see why Greystone Summit Forsyth is one of the most desirable places to call home in Cumming.

Cumming, GA, offers a variety of attractions and activities for residents and visitors of all ages. Whether you enjoy the outdoors, shopping, dining, or family-friendly entertainment, there's always something to explore just minutes from Greystone Summit Forsyth. Popular things to do include: Spend the day boating, fishing, kayaking, or relaxing at Lake Lanier. Hike the scenic trails and climb the Indian Seats at Sawnee Mountain Preserve for panoramic views of North Georgia. Shop, dine, and enjoy seasonal events at The Collection at Forsyth. Experience boutique shopping, chef-driven restaurants, live music, and community events at Halcyon. Catch concerts, rodeos, festivals, and the annual county fair at Cumming Fairgrounds. Enjoy golf at Hampton Golf Village or nearby championship courses. Visit local wineries, breweries, and restaurants throughout Forsyth County. Explore nearby Alpharetta, just a short drive away, for additional shopping, entertainment, and nightlife. Living at Greystone Summit Forsyth means you're close to everything that makes Cumming such a desirable place to live—from beautiful parks and outdoor recreation to excellent shopping, dining, and year-round community events.

Greystone Summit Forsyth in Cumming is just minutes from many of the area's top employers. Conveniently located near GA-400 (U.S. 19) and Peachtree Parkway (GA-141), our community offers easy access to major employment centers in healthcare, education, technology, manufacturing, and corporate business, including: Northside Hospital Forsyth Northeast Georgia Health System Forsyth County Schools Forsyth County Government Siemens Industry, Inc. Mitsubishi Electric Trane HVAC US Costco Wholesale Publix Super Markets University of North Georgia Major employers and corporate offices throughout the nearby Alpharetta Technology Corridor. Whether you're commuting to work or looking for a home close to your career, Greystone Summit Forsyth provides an ideal location with convenient access to the region's leading employers while allowing you to enjoy the comfort and lifestyle of Forsyth County.

The best apartment communities in Cumming, GA, combine modern conveniences with resort-style amenities that make everyday living more enjoyable. At Greystone Summit Forsyth, residents enjoy thoughtfully designed amenities that promote comfort, wellness, and community. Some of the most sought-after apartment amenities in Cumming include: Resort-style swimming pool 24-hour fitness center with modern equipment Resident clubhouse with comfortable gathering spaces Media room for movie nights and entertainment Dog park for your four-legged family members Playground for families Car care center Beautifully landscaped grounds with walking areas Professional on-site management and maintenance team Convenient access to GA-400, shopping, dining, and major employers At Greystone Summit Forsyth, these amenities are paired with spacious one-, two-, and three-bedroom apartment homes in a prime Cumming location. Whether you're looking to stay active, entertain guests, or simply unwind after a busy day, our community offers the features and conveniences that make you feel at home.